Looks like they removed the 7 day plan again!

[DOTTAT2]

My system no longer shows any records. Says to purchase a plan in the feed section. 

Can someone please let the team know to fix it again?  

[StephenB]

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@DOTTAT2 wrote:

 Only seems to want to record any movement when In armed state. 

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Yes, that is the way it has always worked.

• https://kb.arlo.com/42/About-Arlo-Modes-and-Rules
• https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

[StephenB]

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@DOTTAT2 wrote:

My system no longer shows any records. Says to purchase a plan in the feed section. 

Can someone please let the team know to fix it again?  

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I'm tagging the mods for you - @BrookeN , @JamesC , @ShayneS 

I believe you got the 6-pack bundle - which was the exception to the usual 5 camera ceiling.  If so, do you have all the cameras in operation?

[DOTTAT2]

Yes that's correct and all are functional. Sorry for the delay in getting back but I see it still says no plan. 

[DOTTAT2]

Not sure if someone else hit it but I have my feed back again. 

[DOTTAT2]

Looks like I spoke too soon. Not a single recording for the last 2 days now. 

[ShayneS]

@DOTTAT2 Can you provide a screenshot of the error messaging?

[DOTTAT2]

There's no error message. It just says to buy a plan. And instead of showing recording count numbers next to each camera they're just all zeros and there's nothing since I somehow got it working Saturday briefly. Not really sure what changes because I don't use the system all that often unless there's something I need to check on. 

[ShayneS]

Is this occurring on iOS or Android?  Does the web portal on a pc show the same message?

Which version of the Arlo app are you using? 

[DOTTAT2]

Latest Android version 

Web login page just gives me a request timed out error when trying to login. 

[DOTTAT2]

Ok this time it might be due to the armed status somehow getting changed in Saturday. Only seems to want to record any movement when In armed state. 

[StephenB]

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@DOTTAT2 wrote:

 Only seems to want to record any movement when In armed state. 

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Yes, that is the way it has always worked.

• https://kb.arlo.com/42/About-Arlo-Modes-and-Rules
• https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

[DOTTAT2]

Yes I just realized that now and as I'm a camera only subscriber I don't really have a need for a mode that does that.