Arlo|Smart Home Security|Wireless HD Security Cameras

Looks like they removed the 7 day plan again!

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DOTTAT2
Apprentice
Apprentice

My system no longer shows any records. Says to purchase a plan in the feed section. 

 

Can someone please let the team know to fix it again?  

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StephenB
Guru Guru
Guru

@DOTTAT2 wrote:

My system no longer shows any records. Says to purchase a plan in the feed section. 

 

Can someone please let the team know to fix it again?  


I'm tagging the mods for you - @BrookeN , @JamesC , @ShayneS 

 

I believe you got the 6-pack bundle - which was the exception to the usual 5 camera ceiling.  If so, do you have all the cameras in operation?

DOTTAT2
Apprentice
Apprentice

Yes that's correct and all are functional. Sorry for the delay in getting back but I see it still says no plan. 

DOTTAT2
Apprentice
Apprentice

Not sure if someone else hit it but I have my feed back again. 

DOTTAT2
Apprentice
Apprentice

Looks like I spoke too soon. Not a single recording for the last 2 days now. 

 

ShayneS
Arlo Moderator
Arlo Moderator

@DOTTAT2 Can you provide a screenshot of the error messaging?

DOTTAT2
Apprentice
Apprentice

There's no error message. It just says to buy a plan. And instead of showing recording count numbers next to each camera they're just all zeros and there's nothing since I somehow got it working Saturday briefly. Not really sure what changes because I don't use the system all that often unless there's something I need to check on. 

ShayneS
Arlo Moderator
Arlo Moderator

Is this occurring on iOS or Android?  Does the web portal on a pc show the same message?

 

Which version of the Arlo app are you using? 

DOTTAT2
Apprentice
Apprentice

Latest Android version 

Web login page just gives me a request timed out error when trying to login. 

DOTTAT2
Apprentice
Apprentice

Ok this time it might be due to the armed status somehow getting changed in Saturday. Only seems to want to record any movement when In armed state. 

StephenB
Guru Guru
Guru

@DOTTAT2 wrote:

 Only seems to want to record any movement when In armed state. 


Yes, that is the way it has always worked.

DOTTAT2
Apprentice
Apprentice

Yes I just realized that now and as I'm a camera only subscriber I don't really have a need for a mode that does that. 

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