Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR

The Arlo Community

Learn, explore, ask questions, and connect with our community of customers and experts.

Discussion stats
  • 4 replies
  • 88 views
  • 1 kudo
  • 2 in conversation
Top Contributors
Caught on Arlo Video Contest
Share Video

Share Your Video!
Caught something cool on Arlo? Share it with the Arlo Community.

Post a video
Reply
Tutor

Login and arlo pro 2 sync problems

Arlo online login hangs, no redirect.  If I type in the wrong password it lets me know it's incorrect, but won't continue/redirect with the right one.

 

If I choose "new to arlo" and follow instuctions - hold sync for one second and should hear shutter sound upon release, I get no sound.  The camera won't read the QR code either.  If I click continue to bypass all this and onto the "looking for arlo" page, it never finds anything.  

 

I am setting this up online only as I do not have a compatible phone for apps

Message 1 of 5
Master

Re: Login and arlo pro 2 sync problems

Which website are you going to?
Can you screenshot the part where it says you should hear a shutter sound? I've never seen or heard of that

Arlo Pro 2 doesn't use a QR code AFAIK. I think that might be for a phone app.

Message 2 of 5
Tutor

Re: Login and arlo pro 2 sync problems

https://arlo.netgear.com/#/login

 

This is where it all starts

Message 3 of 5
Tutor

Re: Login and arlo pro 2 sync problems

I may have figured it out.  I wasn't choosing base station after new to arlo.  

Message 4 of 5
Highlighted
Tutor

Re: Login and arlo pro 2 sync problems

All good.  Thanks for answering

Message 5 of 5