Login Issue Does not recognize device

[Apple1067]

When I try to login it says it doesn’t recognize device. It’s my same phone and haven’t changed anything. Changed password and still doesn’t work. 

[Zweidogs]

Same thing is happening to my mother. She's trying to get in touch with customer support now.

[Apple1067]

Support will not allow me to talk to anyone. It’s like they just shut everything down. No support other than this. 

[Ars1239]

I too am having the same issue. I’ve had my new phone for a while now and have had no issues, but for some reason, when I tried signing into my account today, it says that it does not recognize my device, and I have no way to add my device to the trusted devices. For some reason my flood light is coming up as a trusted device, which is weird and the other phone is no longer with me. I am not sure what to do.

[ShayneS]

Hi all, 

Are we still experiencing an issue with logging in to the Arlo app?

[Apple1067]

I finally got in today. Wow that was crazy. I wonder why it wouldn’t send a notification to verify my phone. Hope this doesn’t happen again. Thank you all.