Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Guide

Live view not working on iPhone XSmax now - Locks up phone

Had huge problem with iphone XS max not playing back saved videos.  It was fixed by Apple.  Now when i go to live view, it locks up my phone completely.  Please help

Model: VMC3030|Arlo Smart Home Security - Add-on Camera
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Virtuoso

Re: Live view not working on iPhone XSmax now - Locks up phone

2.6.3 is in the App Store, supposedly it fixes the xs max issue.
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Luminary

Re: Live view not working on iPhone XSmax now - Locks up phone

Yup, there are several threads here on the issues with Iphone XS\XS Max. Rest assured Arlo is working on the issues.


If You Got Em....I'll Chew Em!

Netgear & Arlo Beta Tester
Message 2 of 6
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Virtuoso

Re: Live view not working on iPhone XSmax now - Locks up phone

2.6.3 is in the App Store, supposedly it fixes the xs max issue.
Message 3 of 6
Guide

Re: Live view not working on iPhone XSmax now - Locks up phone

THANK YOU! Problem solved
Message 4 of 6
Aspirant

Re: Live view not working on iPhone XSmax now - Locks up phone

How did you fix it? Same problem. My iPhone 7 worked great with my Arlo pro 2 set up. This iPhone X’s max freezes and shuts down every time I try to look at live video. And everything else is extremely slow.
Message 5 of 6
Guide

Re: Live view not working on iPhone XSmax now - Locks up phone

If you go to App Store, the update for Arlo is there (instead of just automatic updating). Once you do the update it works again. So happy it was an easy fix
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