Live view from rich notifications for Android

[Vitalii]

Hey guys!

I can't launch Live Stream in rich notifications on Android but my friend with iPhone can. Is this feature (Live Stream in rich notifications) only for iPhone users?

[ShayneS]

What subscription do you currently have? With the Arlo smart Subscription Premiere, Elite & Smart add on, you will have the rich notifications.

[Vitalii]

Right not I have a trial. And there are Rich Notifications for iPhone (shared user has an iPhone, so I know it for sure) on my trial, but I don't receive them on my Android phone((

[ShayneS]

What version of the Mobile App & Android are you running?

[Vitalii]

Android v 6.0.1 and Rich Notifications are supported for other apps (youtube, fb, etc.)

Arlo App v 2.7.0_23403

[ShayneS]

What Phone/Device is this issue occurring on?

[Vitalii]

Xiaomi Redmi 3S

[ShayneS]

Have you tried contacting customer support regarding this issue? I have attached the link below for you - Arlo Tech Support