Arlo|Smart Home Security|Wireless HD Security Cameras

Library is 1 hour delayed after 10-25-18 base station update

Reply
Discussion stats
  • 1 Reply
  • 640 Views
  • 0 Likes
  • 1 In Conversation
ManitouMuddler
Aspirant
Aspirant

After the base station update this morning, my library is one hour delayed in showing me the videos that motion has detected.  Notifications and device icons in app show when motion occurs immediately, but those videos do not appear in app library for 1 hour.  

 

The base station has been powered off and on again.  This circumstance is present both within the app and on the website.  I imagine that there needs to be an update to the cloud service.  If Arlo or someone can confirm the problem or let me know of something else to try, that would be great.

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
ManitouMuddler
Aspirant
Aspirant

In case this may help others, I discovered that after the base station firmware update, it automatically changed the timezone of the base station to Pacific, while I am Mountain.  After changing it back to Mountain time, it seems to be working so far.

View solution in original post

1 REPLY 1
ManitouMuddler
Aspirant
Aspirant

In case this may help others, I discovered that after the base station firmware update, it automatically changed the timezone of the base station to Pacific, while I am Mountain.  After changing it back to Mountain time, it seems to be working so far.

Discussion stats
  • 1 Reply
  • 641 Views
  • 0 Likes
  • 1 In Conversation