Cannot retrieve/access recordings

[TonyMika]

Hi 

I can’t seem to find where/how to rectrieve my cloud based recording back-ups and need to access it ASAP as I have the limited 7 day loop

[brh]

@TonyMika

Are they not showing up in your library?

Brian

[HermanLily]

No Brian, there is NO library

[jguerdat]

App or browser? Have you tried both as well as reinstalling the app?

[brh]

@HermanLily

In your app you should have 4 icons:

1) Devices

2) Library

3) Mode

4) Settings

What are you seeing in your app and have you logged into your account on a pc?

What smartphone and app are you using?

Brian

[HermanLily]

I have all of those within my app. I am on a GS8....once any recent events have been viewed, there is no way to go into the library of each device. I have not logged in on a PC as I have never needed to.

[HermanLily]

App 🤔 since the update of the 20th or 21st, something was screwed up....terribly

[JessicaP]

Hey @HermanLily,

I would suggest try checking on your PC that you are able to access the recordings so we can make sure your recordings are still there.