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I’ve only had my system (Pro 2) for two weeks but I also had all four cameras off line two days ago. I hope this isn’t a trend. At least I still have a further 2 weeks refund window.
That’s great to read. Nice to see some positive results.
You buy something and then start to read all the negative internet reports and start to regret buying it because you’re worried it will happen to you.
On the up side, out of the thousands or tens of thousands of units sold world wide, we sometimes see the same relatively few groups of people who are having the issues, so there is hope it’s not all that bad.
And that’s not to take away from those with the issues. As I said, I’ve had a few already myself and I’m only two weeks into it all. So we shall see.
I posted elsewhere that I asked two different coworkers about their two different makes of systems, and they both see the same types of glitches.
I fear it’s as good as it gets.
Its almost certainly a base station issue. I can connect to the station easily enough but why would all the cameras suddenly misbehave?
Unfortunately I don't have time for the next step with Support until a week's time so looks like a painful re-setup tomorrow.
Power cycling the base regularly is the only workaround for me. The rule I use is to power cycle every day before the offline event usually occurs, then same before you leave home and before bedtime.
I believe the offline event is a result of the base station’s communication thread locking up internally and triggered by the arlo server heart beat.
Removing the USB backup device can reduce the severity of the issue but does not stop it.
Some have suggested using a smart switch to power cycle the base remotely and use a schedule to automate the process.
I have the same problem. The last version of the firmware 18.104.22.168_2776 is draining the powr of the batteries and if frozing the video. This is not solved with reboot or other dummy solution. This is a firmware problem.
I myself have only had it a few times.
I've been having the same internmittent offline issues for the past 3-4 months. My Arlo Pro 2 system cannot be depended on.
If you are still within your refund timeframe, I suggest that you return yours ASAP. Costco may be more lenient with their return policies than others...?
Arlo customer support (and other users here) should never, ever tell you that you should reset everything and re-pair every time the system malfunctions. That's ridiculous and—for many folks—a very difficult process. When the manufacturer's go-to suggestion is for you to start fresh every time their software update screws up, that's a clear sign you have a bad product.
I still see subjects vanishing from a running playback, very poor night vision, and cameras going off line for no apparent reason.
If this is the best it will get, I would have a VERY difficult time recommending others to purchase it.