Issue loading feed event

[LJ07]

 Hi there

I got a subscription for a month. First time having a subscription (had cameras for over 4 years) I cancelled due to not needing it anymore. Now I am getting "Issue loading feed event" I have reset the system, reset the cameras and uninstalled and reinstalled. 

Please help? 

[ShayneS]

Hi @LJ07 Are you still experiencing this issue?

[LJ07]

I signed back up to the subscription and it is working again. Absolutely bs. I had the feed for over 4 years before getting the subscription. So no it isn't fixed.

[ShayneS]

@LJ07 I have escalated this for you and support will be reaching out to you as soon as possible.

[LJ07]

They were meant to call me back but did not.

[ShayneS]

@LJ07 

I notified the appropriate team and support is reaching out. 

[Glivig]

After four years I am also not able to view recorded events.  They must have messed something up when they updated.  Time to purchase another company’s security camera 

[StephenB]

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@Glivig wrote:

After four years I am also not able to view recorded events.  

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If this is with Pro 2 cameras, then you might need a back-end resync.  I'm tagging the mods - @JamesC , @BrookeN , @ShayneS - so they can check.

If you have different camera models, please let us know what you have.

[Glivig]

They are the pro 2 cameras. 
This happened as soon as I didn’t renew my subscription. 

[jguerdat]

Pro 2 and older cameras don't require a subscription at all unless you want features that otherwise aren't supported by the free 7 day plan.  As @StephenB suggested, the backend sync may be the solution. You can also try removing one of those cameras from your account and sync it again to see if that helps.

[ShayneS]

@Glivig 

Can you reboot your base station and test again?

[Glivig]

I re synced one of the cameras and  they are now all working again. 

[Sage888]

Mine is coming up with the same issue now

[ShayneS]

@Sage888 

Are you still experiencing this symptom?

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.