Arlo|Smart Home Security|Wireless HD Security Cameras

Issue loading feed event

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LJ07
Tutor
Tutor

Screenshot_20240509_161501_Arlo Secure.jpg

 Hi there

I got a subscription for a month. First time having a subscription (had cameras for over 4 years) I cancelled due to not needing it anymore. Now I am getting "Issue loading feed event" I have reset the system, reset the cameras and uninstalled and reinstalled. 

 

Please help? 

11 REPLIES 11
ShayneS
Arlo Moderator
Arlo Moderator

Hi @LJ07 Are you still experiencing this issue?

LJ07
Tutor
Tutor

I signed back up to the subscription and it is working again. Absolutely bs. I had the feed for over 4 years before getting the subscription. So no it isn't fixed.

ShayneS
Arlo Moderator
Arlo Moderator

@LJ07 I have escalated this for you and support will be reaching out to you as soon as possible.

LJ07
Tutor
Tutor

They were meant to call me back but did not.

ShayneS
Arlo Moderator
Arlo Moderator

@LJ07 

 

I notified the appropriate team and support is reaching out. 

Glivig
Aspirant
Aspirant

After four years I am also not able to view recorded events.  They must have messed something up when they updated.  Time to purchase another company’s security camera 

StephenB
Guru Guru
Guru

@Glivig wrote:

After four years I am also not able to view recorded events.  


If this is with Pro 2 cameras, then you might need a back-end resync.  I'm tagging the mods - @JamesC , @BrookeN , @ShayneS - so they can check.

 

If you have different camera models, please let us know what you have.

Glivig
Aspirant
Aspirant

They are the pro 2 cameras. 
This happened as soon as I didn’t renew my subscription. 

jguerdat
Guru Guru
Guru

Pro 2 and older cameras don't require a subscription at all unless you want features that otherwise aren't supported by the free 7 day plan.  As @StephenB suggested, the backend sync may be the solution. You can also try removing one of those cameras from your account and sync it again to see if that helps.

ShayneS
Arlo Moderator
Arlo Moderator

@Glivig 

 

Can you reboot your base station and test again?

Glivig
Aspirant
Aspirant

I re synced one of the cameras and  they are now all working again. 

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