Issue loading feed event
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Hi there
I got a subscription for a month. First time having a subscription (had cameras for over 4 years) I cancelled due to not needing it anymore. Now I am getting "Issue loading feed event" I have reset the system, reset the cameras and uninstalled and reinstalled.
Please help?
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Troubleshooting
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Hi @LJ07 Are you still experiencing this issue?
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I signed back up to the subscription and it is working again. Absolutely bs. I had the feed for over 4 years before getting the subscription. So no it isn't fixed.
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@LJ07 I have escalated this for you and support will be reaching out to you as soon as possible.
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They were meant to call me back but did not.
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After four years I am also not able to view recorded events. They must have messed something up when they updated. Time to purchase another company’s security camera
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They are the pro 2 cameras.
This happened as soon as I didn’t renew my subscription.
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Pro 2 and older cameras don't require a subscription at all unless you want features that otherwise aren't supported by the free 7 day plan. As @StephenB suggested, the backend sync may be the solution. You can also try removing one of those cameras from your account and sync it again to see if that helps.
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I re synced one of the cameras and they are now all working again.
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