Internet disconnects after 10-20 seconds after connecting Base Station but resumes when removed

[_12]

I have purchased the Arlo  Pro 2 with 4  cameras in USA at Best Buy  in November 2019.  I am in India and connected to internet after going through all the instructions. I am having problem that once it connects to internet router  by Ethernet cable it works only  10-20  seconds and afterwards immediately  internet service will be disconnected. After removing the  cable from the base station (VMB4500) and disconnecting  internet service will be resumed. I have reset the base station but same problem persists,

internet speed is more than 50 Mbps and high speed  reputed one. 

Is any software is to be updated ?  Please guide me in the matter.

[JessicaP]

Hi _12,

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.