Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.
×Arlo End of Life Policy Notice To view Arlo’s new End of Life Policy, click here.
×Urgent: Activate Two-Step Verification Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account. Please enable this feature now. Learn More.
We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
We are experiencing an outage of our Google service and are working to resolve the issue..
I have the free service that supports up to 5 cameras. I recently bought an Arlo Pro 2 as an upgrade from one of my Pros. I moved the old Pro to inactive in settings and added the new Pro 2. Everything works except Im still able to see the thumbnail image of the old Pro camera on the home screen with all the other cameras. Is there a way to hide this without removing the device from the account altogether? I figured inactive devices shouldnt show on the home screen but they do.
Good thought Tom, I did try that, but after changing t e device order and hitting save the camera doesnt change position on the devices screen. I attempted this on my iphone 7s with the most current ios and arlo app versions, as well as on my ipad pro that also has the most recent versions. Guess it’s a bug? Or maybe the device can only be reordered while it is set to active..? I”ll try that next.
For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.