Impossible to log in after software update

[Didier01]

After IOS 16.2 installation and last Arlo app update, I can not log into my account from my mobile phone (iPhone XR) anymore. From web it is ok. After entering username and password, I directly receive a Carlo code via SMS but I do not have the possibility to enter this number anywhere. It is URGENT please!!

[ShayneS]

Hi @Didier01

Are you still experiencing this issue? 

[Didier01]

Still yes. Unable to log in and use my cameras since almost a week now 😞

[ShayneS]

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43272172

[Didier01]

Thank you very much ShayneS.

So far nobody contacted me 😞  almost 2 weeks now that I can not use my ARLO cameras!

[Didier01]

Now almost 2 months have passed since I cannot use my Arlo Camera with my phone. I've been in touch with Arlo support team who just kept on saying that they will fix the issue but nothing. Is this the Arlo reliability? Is this Arlo customer service?

[Nouf]

 

I tried to login my app since 3 days I can’t 

[Meshael]

I have the same issue and its been 4 days for me now 

[ShayneS]

Thanks for letting me know, I'm following this closely now, it does look like a known issue and I will provide another update as soon as possible. 

[ShayneS]

Hey @Didier01

The development team would like to know if you would like to participate in a test firmware to see if the issue is resolved for you. I can provide further instructions.

Thanks 

[Didier01]

Dear ShayneS,

yes please!

I cannot use my Arlo camera since 2 months now, everything worth the try..

Tks++

[ShayneS]

@Didier01

Your info was provided to the appropriate team, I will provide another update ASAP.

Thank you 

[Didier01]

3 months!

3 months now than can not use my ARLO cameras anymore!