Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Implemented VPN and unable to reach my camera through 2-Step Verification.

Reply
Discussion stats
  • 1 Reply
  • 286 Views
  • 0 Likes
  • 2 In Conversation
Shenandoah
Follower
Follower

I am still seeking assistance.  I implemented a VPN.  Several weeks later, my Arlo Pro 2 was suddenly unreachable through 2 step verification.   I created a new account, and resynced everything from scratch and all was fine, until I turned on the 2 step verification.  

I cannot reach technical support, as the phone lines either refer to an APP (which I don't use, but installed on my phone and cannot be accessed without 2 step verification), cannot get a life person through chat, and am basically SOL.  I have $2000.00 in this system because I have a stalker, who had already hacked into this system multiple times.  I need someone to contact me so I can figure out how to get this system up and running.  I have contacted the FTC, the NY Attorney General, and will be contacting an attorney next.  I bought this system with lifetime support for Arlo problems.  This is an Arlo problem if 2 step verification will not work. 

1 REPLY 1
jguerdat
Guru Guru
Guru

It would seem that your VPN is the issue. Disable it as a test.

Discussion stats
  • 1 Reply
  • 287 Views
  • 0 Likes
  • 2 In Conversation