Arlo|Smart Home Security|Wireless HD Security Cameras

Image pixelating on Pro 2

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Paulmos
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Aspirant

D754ED07-909C-481B-A547-A81D892C1267.png

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Dannybear
Master
Master
Can you provide a video to better describe the pixelation?

Is the camera externally powered and if so will it resolve if you remove power for a few minutes and reapply?
Paulmos
Aspirant
Aspirant

It is externally powered.  I have turned it off using the software function in settings.  This along with doing a software restart of the base station will eventually restore the normal video.  This is one of two cameras I have.  The other camera has never done this.

StephenB
Guru Guru
Guru

@Paulmos wrote:

This is one of two cameras I have.  The other camera has never done this.


Try swapping them and see if the problem moves with the camera or stays with the location.

Paulmos
Aspirant
Aspirant

I will.  Thanks.

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