I Stopped Receiving Push Notifications

[amc011]

I called the support line and we reset them. I walked in front of the camera multiple times with the rep over the phone trying to set off motion and it wouldn’t detect it and record, yet if I want to see live feed. It connects.

[ShayneS]

Hi @amc011

Did you perform a reset on the base station or did you reboot the cameras by pulling the batteries?

What other troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

[amc011]

I reset the home base and pulled the batteries out of the cameras and did not have any improvement. I have yet to try removing the devices and reconnecting them. It is frustrating to even have to do this.

[amc011]

I had to restart my home base again and remove my cameras and reconnect like new. Everything is back to normal. I wish this didn’t happen often..