I Received The Wrong camera From My Warranty Claim

[TStratton]

What do I do after sending in a Arlo Pro 2 camera to be replaced and I get back a Arlo Pro camera. I was already a bit upset that 1 of 4 cameras failed within 2 months. Now I get the wrong camera sent back to me. My question is how do I get someone that knows what they are doing to help me. I would imagine in order for me to get the wrong item back at least several people dropped the ball.

[jguerdat]

Follow up on your case or open a new case and reference the old one. We can't do anything about RMAed equipment here.

[TStratton]

You can tell your buddies at Netgear that when people buy their Junk for $600 and a few weeks later it breaks that they can send the correct replacement part back. The general public does not want to be beta testers. I will be telling this to Netgear on the phone on Monday after I get the tech support person's manager's manager on the phone and wasting about 1hour of their time as I braid them from stem to stern. Now on to my 1 star reviews of this product on all major sales sites.

[JamesC]

TStratton,

I apologize for the poor experience. I've escalated your open support ticket for review. An agent should reach out to you with an update as soon as possible.

JamesC