I Do Not See A "pencil" To Edit For My Arlo Pro 2

[BB2018]

In Mode I cannot edit to get to the sensitivity bar or the video recording length.  Help.

[jguerdat]

That depends on whether you're using the app or browser. My Android app has a pencil but the browser shows a ">" - same thing.  

[BB2018]

The app doesn't have the pencil and online doesn't have the ">". Now what?

[jguerdat · Accepted solution]

Are you using the master account or one that was granted access?

[sgfbonsai]

My husband and I have an Arlo Pro 2 set up.  I am the master but have granted all rights to my husband.  He can not edit anything as far as sensitivity, length of record etc.  He has tried both on his iphone as well as his windows 10 computer.  Is there a way to get him access to making these changes?  I have no problem going to mode, and finding the pencil or >  he does not find those.  How do I change this

[jguerdat]

I'm not 100% certain but the short answer is that he may not be able to using a Grant Access account (I haven't tried it). Did you grant him full privileges in Grant Access?

Reviewing the FAQ on this indicates you did not give him full access. Here's what the two choices provide:

https://kb.arlo.com/1103229/What-privileges-do-my-friends-have-when-I-grant-them-access-rights-in-my...

[BB2018]

Thank you.  I was not the master account.  This part has been taken care of.

[sgfbonsai]

I did grant him full access but he is not the master.  I wish this could be changed as there are times he wants to change things and the only way for that to happen is for him to sign in under my account.  It would be nice if this could be changed.

[jguerdat]

The only ways to accomplish this would be 1) remove all devices from Settings, My Devices and let him set the system up under his account or 2) grant access to yourself using a second email address and let him use the existing master account.