Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

[mmberhorst]

For the past few days, I have not been able to log into the web dashboard on a PC. I have already cleared the cache/cookies and tried all three browsers -- Chrome, Firefox and Edge (all current versions).

Please HELP!

[Streak2]

What address are you using?

I use https://my.arlo.com/ 

[mmberhorst]

I use that one and it automatically goes to : https://my.arlo.com/#/home for the login.

[Streak2]

Yes mine does too and that should work.

Try going to that address using a browser on your phone.

[mmberhorst]

It's fine on my phone. I need it to work on the desktop. It used to, but now it's not.

[Streak2]

Hmm, long shots now.

Try incognito mode using Chrome.

Do you have any antivirus software running?

[mmberhorst]

Unfortunately, it doesn't work in incognito mode either.

No antivirus software running.

[Streak2]

Probably time now to open a ticket here

https://www.arlo.com/en-us/support/contact.aspx

[KayCola]

I've noticed the app has been slow when I'm trying to log in via the iOS app. However, now, I'm completely unable to log in to my account and receive an Oops error and http failure response.  This is horrible to feel like you cannot service or turn off the cameras in your house from the app anymore because I'm apparently still in the legacy Arlo Pro/Pro2 Base but also have Pro 4 camera. Not being able to use the app suddenly is not acceptable.  I should be able to log in to my account and get to settings and my devices.  The app experience is terrible.  

[cruzo406]

Same issue here, for months now.  No access with my computer.  Any solution?

[StephenB]

Does my.arlo.com (on a PC) work?

Have you tried restarting the phone, or perhaps uninstalling/reinstalling the app?

[KayCola]

Yes, I can sign in on a PC just fine - also a MAC / apple product but even after uninstall/reinstall and using saved keychain passwords and manually typing it in, I'm getting an error that prevents me from using the app to see my devices remotely or using the full website on cellular device to log in.  I'll attach screenshots. 

[KayCola]

error from full website login from apple phone

[ShayneS]

Are you still experiencing this issue? 

[cruzo406]

Yes, I can login to my account, but NOT Arlo Dashboard to see cameras or videos.

[ShayneS]

@cruzo406

Are you able too provide a screenshot of the error message/screen?

[mmberhorst]

Yes. I believe it is the 2FA that is causing the error on this particular network. I tried it on another network and was allowed to 2FA and get into the dashboard.

[ShayneS]

Are you using a vpn or Norton (any anti virus that might be blocking your browser?