I purchased a set of 5 cameras and a base station from Arlo at Costco. Seemed like a great deal during the holiday season last year. After using the setup for a few months using only 2 of the cameras with base station, one of the cameras refused to detect motion and record media clips (as a result of detecting motion). Tried taking out the battery, removing camera from network, re-adding and syncing camera into network (these steps, couple of times), decided to replace it with another camera from the set. Works perfectly after a few weeks now.
Contacted customer support using the support portal 2 weeks ago, no follow up or emails. Then contacted support via live chat today. Spent an hour going through the request process for RMA, still no RMA.
I don't know what is Arlo's problem, or maybe it is my problem because I selected Arlo thinking this would be a good solution for my customers who wanted to set up their security network.
I should look elsewhere for my product selection after this project is done.
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