How do I reconnect an offline camera when I am 3,000km away.

[Doug_MacG]

I am currently 3,000 km away from my Pro 2 system and I received notification the my cameras are offline. How to I resolve the problem?

[ShayneS]

HI @Doug_MacG 

Do you still have your cameras appearing as offline? 

[Doug_MacG]

I have since returned home, but they were both offline for 4 plus days.

I would like to solve the issue in case it happens again.

[Edinburgh_lad1]

Very good idea. I'd like to add my name under this.

[ShayneS]

@Doug_MacG 

Do you know if you happen to have an internet outage or power outage in your home/area during this time? 

[Doug_MacG]

There were no power outages or internet issues while we were away.

[ShayneS]

@Doug_MacG 

Thanks for the update, if it occurs while you are home we can investigate this further. I have seen some users recommend a switch to cycle their power on and off for a given accessory. 

[Doug_MacG]

If the system goes down while I'm home it can be fixed.

My question is how do I resolve the issue and re-connect while I'm away.

The system becomes useless and that is not what I want or need. This effectively makes the equipment paper weights.

[ShayneS]

@Doug_MacG 

If the base station or Smart Hub is in an offline state, it will need to be manually rebooted if a restart within the app device settings does not resolve the issue.