Arlo|Smart Home Security|Wireless HD Security Cameras
× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

How Do I Remove A Granted Access phone?

Reply
Discussion stats
  • 6 Replies
  • 487 Views
  • 0 Likes
  • 3 In Conversation
Flyte
Aspirant
Aspirant

I have removed a person I provided access to and although the contact is no longer in the grant access app, they still receive activations.  Has anyone had similar issues and if so how they corrected the issue.

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
TomMac
Guru Guru
Guru

If using an app, remove and then reinstall

--------------------------------------
Morse is faster than texting!
--------------------------------------
jguerdat
Guru Guru
Guru

Better yet, have the person that was removed from access uninstall the app - no way notifications can happen then.

Flyte
Aspirant
Aspirant

Thank you for responding.  I have requested they remove the app and when completed will test it.

Flyte
Aspirant
Aspirant

Hello @TomMac and @jguerdat Unfortunately, no luck.  My colleague (just returned from leave) removed the app from his smart phone (and checked all other devices) but activations are still copied to him.  I have double checked that I have removed him as being granted access.  Unsure where to go from here.

TomMac
Guru Guru
Guru

Strange... a fail proof but PIA method would be to remove cameras and then base ( remove device )and reset the base.

Then start all over with the system as if new ( claim base, resync cams , etc )

While your at it, even use a new email/pw for security

--------------------------------------
Morse is faster than texting!
--------------------------------------
Flyte
Aspirant
Aspirant

Thanks, appreciate your help.  I will be away for a few days and will look into it on my return.

Discussion stats
  • 6 Replies
  • 488 Views
  • 0 Likes
  • 3 In Conversation