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Nanlee · ‎2020-10-24

why am I getting this message...This video is not able to play in your browser. Please download to view.... I can see most of the videos but occasionally one pops up with this message what does it mean?

jguerdat · ‎2020-10-25

On a Pro 2 (or lower) camera, the likelihood is that the video is corrupted somehow. Try both the app and a browser but you may need to download the video and try playing it with the free VLC viewer (available for almost any hardware and OS). I've had this a few times and I think even VLC couldn't play all of them. Check the file length - that may be a clue - if it's very short, something happened. I suppose it could be that the camera had an issue (including a poor signal strength or quality to the base) or something in the wild Internet caused some corruption.

At the least I would reboot the base.

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jguerdat · ‎2020-10-25

On a Pro 2 (or lower) camera, the likelihood is that the video is corrupted somehow. Try both the app and a browser but you may need to download the video and try playing it with the free VLC viewer (available for almost any hardware and OS). I've had this a few times and I think even VLC couldn't play all of them. Check the file length - that may be a clue - if it's very short, something happened. I suppose it could be that the camera had an issue (including a poor signal strength or quality to the base) or something in the wild Internet caused some corruption.

At the least I would reboot the base.

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