Geofencing not updating when arriving or leaving unless app is open for Android 2.12.3_27015

[skyryder]

The geofencing is not arming when I leave or disarming when I arrive unless the application is opened.  I can arrive home and the system is armed and triggering cameras to record unless the app is opened.  Android, version 2.12.3_27015

[JessicaP]

Hi skyryder,

If you're having problems with your Geofencing not working properly, try looking at this article for troubleshooting steps you can take to improve performance for Geofencing: Why isn't the Geofencing mode working?

If you're still having problems, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

[skyryder · Accepted solution]

Jessica -

Thank you for the reply.

The android app was deleted, re-installed and allowed location access.  All seems to work fine now.