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Geofencing has duplicate devices

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  • ‎2020-01-18 05:47 AM
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AlexN10
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‎2020-01-18 05:47 AM

I am trying to setup Geofencing so it has my iPhone and my wife's iPhone.  We both have the Arlo app installed on our phones with location enabled.  We each have our own and separate Arlo accounts.  When I look in the Geofencing on my device, under Enabled Mobile devices I see my iPhone (this device) but see two entries for my wife's phone.  If I check either of those devices then back out, there are three (3) devices enabled now.  Why do I see two of her phone entries in the App?

 

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ShayneS
Arlo Moderator
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‎2020-01-20 03:03 PM

Hi @AlexN10

 

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

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