Arlo|Smart Home Security|Wireless HD Security Cameras

Geofencing Not Working Right

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cbuddman
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Aspirant

I have two Arlo Pro 2 Base Station  (VMB4000r3), and for some reason I have to constanly restart the one of the bases for the geofencing to actually work, it works for a few days and then I have to restart.  One base works perfect with no problems and this one I have constantly restart. How come? Is there a firmware to fix this? Or did Arlo sell me a bad base?

 

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ShayneS
Arlo Moderator
Arlo Moderator

What firmware version is the base with the issue running?

cbuddman
Aspirant
Aspirant

Firmware 1.12.0.0_27099

cbuddman
Aspirant
Aspirant

and i hit update, but it says there are no updates avaiable

cbuddman
Aspirant
Aspirant
And now it is offline for no reason
The other base station is working fine
ShayneS
Arlo Moderator
Arlo Moderator

Are they on the same network? Are you communicating with customer support?

cbuddman
Aspirant
Aspirant

i have a ticket in for 2 days nothing

yes i told them in my chat that these 2 bases are connected to the same network, and one functions fine

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  • 2 In Conversation