Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Geofence Notifications

Hello, it seems with the release of the new Arlo app the option to hide geofence enter/exit notifications has been removed? Is this true? If so it's a very annoying omission. Thanks.
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 1 of 14

Accepted Solutions
Arlo Moderator

Re: Geofence Notifications

Hi @Cbolos

 

This change is by design In the new Arlo app. Arlo Users are now informed when Geofencing has changed modes. We made this change to make sure users are aware of mode changes when using geofencing.

 

 

 

Message 3 of 14

All Replies

Re: Geofence Notifications


@Cbolos wrote:
Hello, it seems with the release of the new Arlo app the option to hide geofence enter/exit notifications has been removed? Is this true? If so it's a very annoying omission. Thanks.

Where are you looking?  I have both apps loaded and see the In/Out setting for both.

 

Oh, I see... “Push Notifications” is indeed missing from the mode settings for geofencing in the new app.  It is at the bottom of the geofencing ode settings in the old app.

 

Arlo....what’s up with this?

Message 2 of 14
Arlo Moderator

Re: Geofence Notifications

Hi @Cbolos

 

This change is by design In the new Arlo app. Arlo Users are now informed when Geofencing has changed modes. We made this change to make sure users are aware of mode changes when using geofencing.

 

 

 

Message 3 of 14
Apprentice

Re: Geofence Notifications


@ShayneS wrote:

Hi @Cbolos

 

This change is by design In the new Arlo app. Arlo Users are now informed when Geofencing has changed modes. We made this change to make sure users are aware of mode changes when using geofencing.

 

 

What about notification in general, there are MANY, including myself that lost all notifications in the new build, is that by design too?


 

Message 4 of 14
Arlo Moderator

Re: Geofence Notifications

hi @idbl_fanatic1

 

  The Arlo development team is currently investigating reports of missing notifications within IOS & Android devices. We will provide an update as soon as we have more information to share with the community.

Message 5 of 14
Apprentice

Re: Geofence Notifications


@ShayneS wrote:

hi @idbl_fanatic1

 

  The Arlo development team is currently investigating reports of missing notifications within IOS & Android devices. We will provide an update as soon as we have more information to share with the community.


Thank you!!

Message 6 of 14
Initiate

Re: Geofence Notifications

Hi @ShayneS ,

 

Thanks for the reply. I guess I can't speak for everyone, but it would be nice to have the option. I for one enter and leave my geofence quite frequently and find a notification every time very annoying.

 

Thanks!

Message 7 of 14
Initiate

Re: Geofence Notifications

I'm not sure why arlo would make it where I HAVE to recieve home/away geofencing notifications.  When I'm walking in the area of my apartment it constantly tells me "arlo is now in home mode", "alro is now in away mode" and back and forth.  Its very annoying and makes me want to turn of notifications altogether but if I do that I won't know when motion detection is set off.  I think its ridiculous for arlo to have taken away this option and request that they ability to turn that notification is restored.  Thanks. 

Message 8 of 14
Initiate

Re: Geofence Notifications

I signed up on the forum to complain about this specific issue.  It's ridiculous to have removed the option for disabling notifications about geofencing location.   The notifications are so annoying that I am now contemplating turning off geofencing and going back to switching modes manually. If you want users to "be informed", turn on the notifications by default, but don't remove the ability to turn them off.  Please, pretty please with sugar on top, give us back the option to control these notifications.

Message 9 of 14

Re: Geofence Notifications


@thefleshrocket wrote:

I signed up on the forum to complain about this specific issue.  It's ridiculous to have removed the option for disabling notifications about geofencing location.   The notifications are so annoying that I am now contemplating turning off geofencing and going back to switching modes manually. If you want users to "be informed", turn on the notifications by default, but don't remove the ability to turn them off.  Please, pretty please with sugar on top, give us back the option to control these notifications.


I have been thinking about this over the past day or two and I agree.  A basic driving principle of an application like this should be to offer customization wherever possible rather than rigid company defined functionality.  It is impossible for a company to understand all of the use cases customers will have for their systems.  Whenever possible, we should be given choices.

Message 10 of 14
Aspirant

Home/Away Notifications

Since being moved to the new Arlo app I can no longer turn off my home/away notifications. I use geofencing but do not want to be notified every time I am home or away. In the prior app I had it turned off and it stayed off. Since the new release - it doesn’t matter if the toggle switch under settings > Arlo > location in/out notifications is on or off. I still get notified.
Model: VMB3000 | Arlo Base Station
Message 11 of 14
Aspirant

Re: Geofence Notifications

I am also not receiveing push notifications after I installed the new app. I tried reinstalling and only worked for a for hours. Support please update the status of this issue
Message 12 of 14
Arlo Moderator

Re: Geofence Notifications

Hi @Vpravata

 

Are you using IOS or Android?

Message 13 of 14
Initiate

Re: Geofence Notifications

Someone has accepted this as a solution and marked it solved?  Tell me, what was solved? The only answer we've received is stating the obvious, that the purpose of this feature is to notifiy us of mode changes.  Well, of course.  We get that.  Problem is, it doesn't work for your customers.  Is that not important?  I have now come to the point where I've just had to turn arlo notifications off on my phone due to notification fatigue, and now I'm also missing out on notifications if someone breaks into my apartment. I really wish Arlo would consider changing this.  If I had known I'd be forced to be notified every time a entered and exited the geofence, I would've chosen a different camera brand and, if it stays like this, I'm going to for my next camera purchase.

Message 14 of 14