Arlo|Smart Home Security|Wireless HD Security Cameras

Frustrated arlo pro 2 device inactive no image

Reply
Discussion stats
  • 3 Replies
  • 256 Views
  • 0 Likes
  • 2 In Conversation
virkdoc Aspirant
Aspirant

Recently purchased an Arlo Pro2 4 camera system with base station. Everything was installed as per instructions but there is no image from cameras. all I get on the camera screens is "This Device is inactive". A apaid Arlo smart subscription is required to activate the device.

Was with their technical help for an hour.

He made me reset the base station, make a different account, add and remove devices manually and everything possible but the cameras dont become active.

I got them from the USA and am using them in India. I dont know what to do at the moment.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
ShayneS Arlo Moderator
Arlo Moderator

Hi @virkdoc

 

Are you still experiencing this issue? Do you have a case number I can review after contacting customer support?

virkdoc Aspirant
Aspirant

Yes have not been able to bring the cameras online.

Is it a hardware issue?

Case Number: 41363414

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
ShayneS Arlo Moderator
Arlo Moderator

Hi @virkdoc

 

I apologize for the inconvenience, I have escalated your case and customer support will be reaching out to you as soon as possible

Discussion stats
  • 3 Replies
  • 257 Views
  • 0 Likes
  • 2 In Conversation