Frustrated arlo pro 2 device inactive no image
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Recently purchased an Arlo Pro2 4 camera system with base station. Everything was installed as per instructions but there is no image from cameras. all I get on the camera screens is "This Device is inactive". A apaid Arlo smart subscription is required to activate the device.
Was with their technical help for an hour.
He made me reset the base station, make a different account, add and remove devices manually and everything possible but the cameras dont become active.
I got them from the USA and am using them in India. I dont know what to do at the moment.
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Hi @virkdoc
Are you still experiencing this issue? Do you have a case number I can review after contacting customer support?
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Yes have not been able to bring the cameras online.
Is it a hardware issue?
Case Number: 41363414
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Hi @virkdoc
I apologize for the inconvenience, I have escalated your case and customer support will be reaching out to you as soon as possible
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