Frustrated arlo pro 2 device inactive no image

[virkdoc]

Recently purchased an Arlo Pro2 4 camera system with base station. Everything was installed as per instructions but there is no image from cameras. all I get on the camera screens is "This Device is inactive". A apaid Arlo smart subscription is required to activate the device.

Was with their technical help for an hour.

He made me reset the base station, make a different account, add and remove devices manually and everything possible but the cameras dont become active.

I got them from the USA and am using them in India. I dont know what to do at the moment.

[virkdoc]

Recently purchased an Arlo Pro2 4 camera system with base station. Everything was installed as per instructions but there is no image from cameras. all I get on the camera screens is "This Device is inactive". A apaid Arlo smart subscription is required to activate the device.

Was with their technical help for an hour.

He made me reset the base station, make a different account, add and remove devices manually and everything possible but the cameras dont become active.

I got them from the USA and am using them in India. I dont know what to do at the moment.

[ShayneS]

Hi @virkdoc

Are you still experiencing this issue? Do you have a case number I can review after contacting customer support?

[virkdoc]

Yes have not been able to bring the cameras online.

Is it a hardware issue?

Case Number: 41363414

[ShayneS]

Hi @virkdoc

I apologize for the inconvenience, I have escalated your case and customer support will be reaching out to you as soon as possible