Forced subscription.

[DeJager89]

I just got done contacting support after my arlo base station required a firmware update on a camera system i have had for years. Mind you that i purchased because it did NOT require a suscription for recording. Now suddenly im forced a subscription? 

Thats not what i purchased.

I contacted support and they said my cameras should not need a subscription to record on the cloud. However to fix the issue i must pay for a subscription to get support???? A little catch 22 ????

Not a happy arlo customer right now when otherwise i would have highly and have highly recommended arlo to many others. 

[StephenB]

---

@DeJager89 wrote:

I contacted support and they said my cameras should not need a subscription to record on the cloud.

---

That is correct.

Though for a while now you have needed a subscription to get phone support.  One option is to subscribe a camera, and then cancel after your issue is resolved (cost would $2.99 for one month in the US).

What other steps (if any) have you taken to resolve the problem?

Are the cameras and base showing up in your account?

Have you tried logging in from a PC (browsing to my.arlo.com)?  Or only with the app?