Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Enabled 2FA on Galaxy S20. Trying to attempt to login to web portal but times out after approving?

Reply
Discussion stats
  • 1 Reply
  • 304 Views
  • 0 Likes
  • 2 In Conversation
krypt0
Follower
Follower

Arlo website and application recently stated that it would force Multi-Factor Authentication, so I enabled it in the mobile app on my Galaxy S20. Now when I attempt to login to the web portal at my.arlo.com the MFA prompt on the mobile device occurs, I approve, but within the website it just times out.

1 REPLY 1
jguerdat
Guru Guru
Guru

I've found that the approval of a computer takes longer than I'd like but I haven't had it time out - yet. Do you have other mobile devices set to use 2FA or just the one phone? Check your settings for 2FA in Settings, Profile, Login Settings, Two-step Verification. It might be worthwhile to disable 2FA and then re-enable it. You can also try rebooting the phone and reinstalling the app.

Discussion stats
  • 1 Reply
  • 305 Views
  • 0 Likes
  • 2 In Conversation