2FA Failure

[krypt0]

Arlo website and application recently stated that it would force Multi-Factor Authentication, so I enabled it in the mobile app on my Galaxy S20. Now when I attempt to login to the web portal at my.arlo.com the MFA prompt on the mobile device occurs, I approve, but within the website it just times out.

[jguerdat]

I've found that the approval of a computer takes longer than I'd like but I haven't had it time out - yet. Do you have other mobile devices set to use 2FA or just the one phone? Check your settings for 2FA in Settings, Profile, Login Settings, Two-step Verification. It might be worthwhile to disable 2FA and then re-enable it. You can also try rebooting the phone and reinstalling the app.