Arlo|Smart Home Security|Wireless HD Security Cameras

Enabled 2FA on Galaxy S20. Trying to attempt to login to web portal but times out after approving?

Reply
Discussion stats
  • 1 Reply
  • 451 Views
  • 0 Likes
  • 2 In Conversation
krypt0
Follower
Follower

Arlo website and application recently stated that it would force Multi-Factor Authentication, so I enabled it in the mobile app on my Galaxy S20. Now when I attempt to login to the web portal at my.arlo.com the MFA prompt on the mobile device occurs, I approve, but within the website it just times out.

1 REPLY 1
jguerdat
Guru Guru
Guru

I've found that the approval of a computer takes longer than I'd like but I haven't had it time out - yet. Do you have other mobile devices set to use 2FA or just the one phone? Check your settings for 2FA in Settings, Profile, Login Settings, Two-step Verification. It might be worthwhile to disable 2FA and then re-enable it. You can also try rebooting the phone and reinstalling the app.

Discussion stats
  • 1 Reply
  • 452 Views
  • 0 Likes
  • 2 In Conversation