Arlo|Smart Home Security|Wireless HD Security Cameras

Drag & drop camera swapping isn't working

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Garyk3561
Aspirant
Aspirant

Prior to the recent update, i was able to have more than 5 cameras, an i was able to change up which cameras i was monitoring. This was done by navigating to the subscription page in the app.
This allowed me to view Different zones with a basic subscription. I do not see how to do this in the app now. Further, it doesn't appear it is possible to view more than 5 even if i upgrade my subscription.
arlo is altering its agreement with its legacy customers. My system came with 6 cameras, which I understood at time of purchase, required no subscription.

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ShayneS
Arlo Moderator
Arlo Moderator

Hi @Garyk3561

 

I have opened a case for you. Customer Support will be reaching out to you as soon as possible. I have provided the case number for your reference: 41356007

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