Don't want a subscription on camera I added

[alfienoakes]

I added a camera to my system. My other cameras I was never forced to take a smart subscription, I could do it if I chose to. With the added camera it is forcing me to go through a subscription process. Is this a sneaky way of forcing people onto the plan. If it is this is very bad, could you buy a secondhand camera and not be forced to do this, this is very sneaky and bad marketing and practice. I want an answer fast!

[TomMac]

how many cameras?  Smart used ?

[alfienoakes]

I have 5 cameras total, 1 I have chosen to go a single camera subscription, 3 running no subscription, 1 I am being forced through the payment prompts to make it active. I want 1 camera on subscription, 4 no subscription.

[JessicaP]

Hey alfienoakes,

I would highly suggest to contact the Support Team to further investigate this issue as they can help with this further. You will find several options for contacting support in the provided link.

[alfienoakes]

I have opened a case , no reply as yet

[JessicaP]

Let me reach out to you via private message to gather more information from you.