I still see shots from so long ago (e.g., 22 days ago!) especially in busy shot areas in iOS app.
Thank you for reading and hopefully answering. 🙂
I've escalated this issue to the development team and they are currently investigating these reports. I will provide an update once I have more information available to share.
still happening for me. I am having this issue with Pro 2 cameras. Also, battery status on web app does not match the Android app. I assume the android app is correct, but it is frustrating to have to double check that as well.
Thanks, it is indeed frustrating. I have two systems in two locations with 13 total cameras. Seems like we go through "glitches" every time they update something. I have been an Arlo customer for 6 years.
I also have an open ticket. It took me almost two weeks for them to admit there was an issue, but they said nobody has filed tickets for this issue. I told them there are plenty of reports on the community board, but that didn't seem to matter to them. I ask for an update about once a week with my ticket - and after about 4-6 days after my request, they'll send something back saying they're working on it. I've also been an Arlo user for about 5 years now - in the last year, my system worked about the best it ever had - until early May when this started. It's been over two months, and nothing. So frustrating - and apparently nothing we can do about it.
The development team is still actively investigating the issue. I do not have any new information at this but will provide an update as soon as I have more information to share.