Delayed Playback Arlo Pro 2

[DJK0521]

I know this issue has been brought up before but I’m curious to see if the issue persists with anyone else. The playback for my Arlo Pro 2 cameras is delayed by 2-3 seconds. The audio works however the video freezes on the first screenshot of the video for 2-3 seconds. The video eventually catches up with the audio. I have an iPhone XS Max with iOS 12.1.2 and the most current version of the Arlo app 2.6.3. The app states in the update description that it resolved the playback issue with iPhone XS Max users however the issues remains. I have tried all troubleshooting methods listed online with no success. Is anyone else facing these problems and does anyone know if Arlo is aware of the continuing issues? Thanks

[JaniH]

Same here with iPhone XS. I contacted support and they opened case (40632645), witch they closed after two days?? and no solution.

[DJK0521]

Yeah it’s very frustrating. I also had a friend of mine log into my Arlo account from their iPhone 8 and the video playback worked flawlessly. The latest app update states they corrected this issue however that is clearly not the case.

[ShayneS]

@JaniH

I reviewed your case & Support has reached out to you without a response. I will contact you via PM for further information.