Clarification

[Edinburgh_lad1]

Hello All

Would either the Arlo team or the community please update on whether legacy products like Arlo HD, Pro 2 etc are EOL in the UK/the EU etc., and whether it's the case for Base Stations etc. I feel there is a lot of confusion, misinformation about this. How does this affect firmware updates to the last available firmware for that device. I feel this policy is very fluid/unclear and if I don't get the clarification, I'll have no option but to seek a clear answer from the senior management team at Verisure, as there doesn't seem to be another way of contacting Arlo otherwise.

Thank you for any input.

[JamesC]

For more information on the Arlo End of Life Policy, see here: https://kb.arlo.com/000063018/End-of-Life-for-Arlo-Legacy-Cameras-and-Arlo-Services

As mentioned in the article above, this policy does not apply to EU/UK regions. I encourage you to reach out to Verisure support in your region for additional clarification about legacy products being supported there.

JamesC

[Edinburgh_lad1]

Thank you @JamesC 

Can I please then have firmware pushed to my two Pro 2 to have them updated to 1.125.17.1_11_de8490d?

(They both sit at 1.125.14.0_34_1189.)

If there's an issue with firmware updates, as seems to be the case for some users, can we have an estimated time for fixing it? (3 months? 6 months?)

I've not tested with my other Ultras yet that have some older firmware. 

[ittroll]

I don't have any answers but I have 5 Pro 2 cameras in the UK. All are running 1.125.17.1_11_de8490d.

[GLENH]

Hello JamesC,

I am in a dilemma.  I have an Arlo Q that was never set up.  I had a recent car break-in that I wanted to point this camera out the window to detect movements.  I was told that this camera was associated with another account that I have no connection with.  I bought this on Amazon years ago, but never had the need to use this before then.  I tried contacting customer service to disassociate(unbind) this, but due to EOL, I was told to buy the new essential cameras, which I did.  However, for some reason, when the new essential cameras are pointed out a window, they do not detect any movement.  Is there anyway to save this Q?  Q cameras are ok to point out the window and detect movement.

Any help is very much appreciated.

Thank you,

Glen 

[StephenB]

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@GLENH wrote:

However, for some reason, when the new essential cameras are pointed out a window, they do not detect any movement. 

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Did you purchase an indoor essential model?  Or one of the outdoor models?

[GLENH]

Hello,

When I spoke to the sales person at Arlo, I was told to buy Essential Pan Tilt Indoor (2025 Release) or the Essential (3rd Gen – 2025 Release),  which I bought both, and neither detected movement when I placed them in front of the window.

[Edinburgh_lad1]

Could you start a new topic, rather than hijack this one about firmware updates? Thanks.