Changes To Email Notifications Won't Save

[benson1985]

I have logged into my account and gone to the modes tab to turn off email notifications.  I uncheck the box and then clic save.  Will not save the changes.

[dandan66]

I have the same problem. And I can't do it on the iPhone app because Mode is stuck at 'Getting Information'. Getting hundreds of e-mail notifications. Help!

[DW625]

I have a new system which I have just set up with 2 Arlo Pro Cameras, Camera 1 is On and Camera 2 is currently switched off. I am trying to disable ALL email notifications. I have read the numerous kb articles and each one suggested there is a mode button on the app, not for Android on my phone. I am therefore logged in on a PC and I have found the Mode section, but if I try to disable emails for camera 1 oit will not save. I have tried creating a new Mode but this just hangs and says Please Wait for over 10 minutes, please help!! Thanks Darren

[Jac1425]

Same here. Help!

[Sligulus]

I had the same problem (among others) and I fixed it by "simply" reinstalling the whole system 😞

It was pretty annoying.

[dandan66]

I had to do the same in the end. Really annoying and a whole day of my life I won't get back again 😞

[Kahuna116]

As others have noted, I am unable to stop email notifications and the App remains stuck on "Getting Information".  Please advise.  Thank you!

[JustinLamoureux]

I would also like to stop receiving 10,000 notification e mails. Sounds like the only way is to re install? What a bummer

[mblitch]

Every time i turn off email alerts and push notifications ( both on computer and mobile) it accepts the changes.  However it wont stop.  I log back in to look at the settings at they are checked again.  Im thinking of returning it as I am getting hundreds of emails and notificatoins a day.  I cant take it.

I cant find any forum where others are having this problem,

[tangykipper]

I'm having the same problem. Base station isn't accepting the update to turning off notifications

[benson1985]

Uninstalled the entire camera system and the app on my samsung.  After reinstalling the app, I now have a mode tab.  

[Markobrien73]

I can't seem to turn off the notifications on the PC either. I untick the box, press 'save' but the default goes back when I check it. Does anyone else have this issue?

[ShayneS]

Can you check to see if you are on the latest firmware version for your Base Station/Cameras? I have provided the link with the various updates here: Latest Base Station Firmware

Can you reboot your base station and test again.

[Kahuna116]

I confirmed the firmware is the latest version and rebooted the base station.  I still cannot change the email notification the app still shows "getting information".

[user541]

were you able to fix this, I instaled mine at a vaction home, where i am unable to go back and retart. looking for a way to fix this online. 

[vawoodsman]

Having the same issue - no "mode" button visible anywhere in the Android app.

[Kahuna116]

Unfortunately, no.  I verified the firmware is correct and rebooted.  No effect.  I still cannot change the email notifications.

[benson1985]

Had to uninstall the cameras and base station, then deleated and reinstalled app and camera system

[Ronin8793]

Okay...so, the battery issue seems to be resolved, but now I'm not getting email notifications when my cameras record.

I checked my library yesterday because it's not normal for me to NOT get some recordings in 3 days....and there were several in the library....but I never got an email.

Any ideas why?

[TomMac]

check the Mode to verify the email is toggled on or correct

[vawoodsman]

Experiencing the same issue - visit the website, go to Mode > Armed > Camera (Edit) > Uncheck "Send an email alert".  Save page and refresh - "Send an email alert" is checked again.

[Ronin8793]

Hi,

Yes, that's the first thing I checked.  The email notification is toggled.  No emails.

[dmercay]

Just received my system. Can not shut off email notifications. In trying to do so have noticed that any changes I make do not save and revert to default. Have tried on android, computer and ipad. Android does not have a mode tab, computer just doesnt save changes, ipad has mode but doesnt go past a getting information indicator.

[Gary_M]

I just set mine up the other day. Had the same problem. I "removed" all the devices and started over as explained, I believe, somewhere in this forum. After the "reinstall" everything seems to work as advertised. Doesn't seem to make sense but it worked.

Gary M

[dmercay]

Thanks,

I will give that a shot.