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Cannot use alro app using cellular saying no internet connection. But work good on any wifi

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Milon
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Aspirant
Cannot use alro app using cellular saying no internet connection. But work good on any wifi. Problem started recently. I am using iPhone XR. Mobile app version is 2.12.3
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ShayneS
Arlo Moderator
Arlo Moderator

Hi @Milon

 

Can you provide a little more detail regarding this issue you are experiencing. I am not able to replicate this. Do you happen to have a screenshot of the error medssage?

Milon
Aspirant
Aspirant
Attach is screen. Even I tried to uninstall the app. Restarted my iPhone and waited more then 6 hours and installed the app again. Still the problem persists.
ShayneS
Arlo Moderator
Arlo Moderator

Have you verified if your mobile data is functioning for other tasks, online apps?

Milon
Aspirant
Aspirant
Yes I can use all the other app. I am getting call on my ring app, google maps, Apple Maps, only Arlo app is stop working. Attached is another screen
Milon
Aspirant
Aspirant
Even this message I am sending on cellular
ShayneS
Arlo Moderator
Arlo Moderator

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

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  • 6 Replies
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  • 2 In Conversation