Cannot use alro app using cellular saying no internet connection. But work good on any wifi

[Milon]

Cannot use alro app using cellular saying no internet connection. But work good on any wifi. Problem started recently. I am using iPhone XR. Mobile app version is 2.12.3

[ShayneS]

Hi @Milon

Can you provide a little more detail regarding this issue you are experiencing. I am not able to replicate this. Do you happen to have a screenshot of the error medssage?

[Milon]

Attach is screen. Even I tried to uninstall the app. Restarted my iPhone and waited more then 6 hours and installed the app again. Still the problem persists.

[ShayneS]

Have you verified if your mobile data is functioning for other tasks, online apps?

[Milon]

Yes I can use all the other app. I am getting call on my ring app, google maps, Apple Maps, only Arlo app is stop working. Attached is another screen

[Milon]

Even this message I am sending on cellular

[ShayneS]

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support