Can't remove it edit first devices from main account/device or from guest's account/device.

[Zaklee]

I've invited my wife as a guest on my account using the app. When I go to geofencing to enable her device, four devices are listed. None of the device name match her current Android phone name which is found under Settings --> About Phone. 

I'm unable to remove her devices from the main account. There's no listing of devices on her device using her account. 

How do we make the device names match, or at least make sense? She has four devices listed, one is a long gone iPhone, one is her tablet, the other two have identical names which are the phone's model number. One is her current phone. The other is probably hey old one that was replaced under warranty with the same model.

Once we figure out how to rename the devices, we need to know how to remove unused devices. As I started, we can/disable them in geofencing but it didn't sell they can be removed entirely. 

We tried using the website but that offered even fewer options. Obviously we can't get support because it isn't enough to buy the product. Instead you have to pay for an ongoing subscription if you want help resolving an obvious software issues (or is it incompetent software design?) and perform basic tasks.

Fortunately this community support forum exists. How y'all can help.

[ShayneS]

@Zaklee Can you try navigating to the Profile icon > Privacy Center > Account > Available Geofence devices > and select the red icon > Delete. If you want to rename a device you will need to Login to the respective device with the account credentials and rename the top listed device under the same settings (Select Edit option).

[ShayneS]

Hi @Huskyfan 

Thank you for reaching out. Are you still experiencing this issue with the duplicate devices? Can you share a screenshot if so?

Thank you 

[jrlowell93]

@ShayneS  I have this same problem. I have old devices listed in GeoFencing Enabled devices for a specific camera but I cannot navigate to delete them like you have described. I do not see "> Available Geofence devices > and select the red icon > Delete"

[ShayneS]

@jrlowell93

Can you provide a screenshot of the missing option?

[jrlowell93]

There is no available geofence devices

[ShayneS]

@jrlowell93 

Have you tried reinstalling the Arlo app? Can you try clearing your cache on your phone as well. 

[jrlowell93]

@ShayneS 

I attempted both of these and I am still not able to navigate where I can delete a device from Geofencing. Nor can I find where you can add one. 

[ShayneS]

@jrlowell93 Do you see the option on the web portal?