Arlo|Smart Home Security|Wireless HD Security Cameras

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Joshben
Follower
Follower

I added a second person to my Arlo account.  It went well.  The problem is that the second person can only see two of the cameras (out of 4).   I tried to add the devices for the second login, but it would not connect to the base station.  I have had no problems with the main account.  What am I doing wrong?

 

 

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DannyBearAgain
Master
Master

Can I suggest that you delete the granted user and reinvite them with the additional cameras selected.

jguerdat
Guru Guru
Guru

The base station can't be added to a guest account, just cameras. Is that the problem you're having? To be clear, the guest account has all cameras selected in Grant Access?

StephenB
Guru Guru
Guru

@Joshben wrote:

I tried to add the devices for the second login, but it would not connect to the base station.  I have had no problems with the main account.  What am I doing wrong?

 


Did you check that you shared all the cameras?  You never add the cameras to the "friend" account.

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