Arlo|Smart Home Security|Wireless HD Security Cameras
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Can't add arlo to homekit

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Shadik
Aspirant
Aspirant

I am trying to add arlo to my Apple HomeKit and struggling to get it to work.

Base station doesn't have a bard code to be scanned so I'm doing it through the arlo app by following these steps:

settings>my devices>Base station>HomeKit.

it gets stuck on the screen saying "Discovering your device. Please wait" and does not move beyond it.

My base station model is VMB4000r3 

Firmware is 1.19.0.3_4074_68a8e53.

 

Read on other threads that I need a homkit token to be sent to my base station but don't know how to get it. please help.

7 REPLIES 7
ShayneS
Arlo Moderator
Arlo Moderator

Can you bring your SmartHub online and I will reset your HomeKit token. 

Shadik
Aspirant
Aspirant
Thanks for sending the token.
I was able to add arlo to HomeKit and view my cameras within it however after few hours all camera started showing no response and I can’t get them to work agai.
Please help.
ShayneS
Arlo Moderator
Arlo Moderator

Have you tried restarting your phone? Which version of IOS are you using? I get the No response as well with the iOS 16 beta, but they do load after some time (sometimes quite a while). 

Shadik
Aspirant
Aspirant
I tried that but still doesn’t work
I am using iOS version 14.6
ShayneS
Arlo Moderator
Arlo Moderator

Can you try updating to the latest version of iOS. 

Shadik
Aspirant
Aspirant

I did, I am now running iOS version 15.6 and still have the same problem

ShayneS
Arlo Moderator
Arlo Moderator

I reset it again, try rebooting your base station by pulling the plug and reinstalling the Arlo app. 

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