Dallas, TX

[Kim1991]

Hi, 

I need help on how to remove my future ex from my arlo account. We are separating and I would like to remove him from a main account so he doesn’t have access anymore to view my cameras. I’m the secondary and can’t really do changes on the account. 
please help! 

[StephenB]

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@Kim1991 wrote:

I need help on how to remove my future ex from my arlo account. We are separating and I would like to remove him from a main account so he doesn’t have access anymore to view my cameras. I’m the secondary and can’t really do changes on the account. 

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You have this backwards - he is sharing the cameras from his account to yours.  You'll need his cooperation.

You can either

1. delete your account
2. change the email address on his account to yours
3. change the password so he no longer has access
4. change the payment method if you have a subscription

Or

1. remove the devices from his account
2. cancel his subscription (if he has one)
3. add them to your account
4. resubscribe.