- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I schedule some of my cameras to be offline during the day but within the last week the cameras that are disarmed are picking sound and reporting an alert.
I have tried everything to get this to stop, i am sure it's an issue with a recent firmware upgrade, any ideas or suggestions.
Anders
Solved! Go to Solution.
- Related Labels:
-
Troubleshooting
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@nilsena wrote:
i am sure it's an issue with a recent firmware upgrade,
Agreed. Arlo is investigating.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@nilsena wrote:
i am sure it's an issue with a recent firmware upgrade,
Agreed. Arlo is investigating.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Still an issue.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have this issue too. The false triggering is incessant and a true annoyance. For the last 3 to 4 weeks I have been getting around 200 false triggers per day! This makes it pretty much unusable for me.
What's going on Arlo? The issue started when the app updated to the version prior to 4.5_28538.
I have a VMB4000r3 base station and 7 x VMC4030P cameras. Cameras which are not set to detect motion or sound are the ones which produce the triggers.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@StephenB - What do you mean by Arlo is investigating? They've confirmed it's a bug - right?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@sunstar777 wrote:
@StephenB - What do you mean by Arlo is investigating? They've confirmed it's a bug - right?
That's what I was told.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Noticed that the app has been updated again. It's now on version 4.5.1_28540. Still the same issue though.
I pay over £100 a year to Arlo and will receive over 80,000 false triggers in that period from cameras which aren't even enabled!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
By way of an update, after troubleshooting this further, it appears that there has been a change to the smoke/CO smart alerts which has introduced the bug. These are now triggered when sudden loud noises are detected (e.g. a single hand clap). Frustratingly, the notification in this case is that a person has been detected - and not that it is a smoke/CO alarm detection. That makes troubleshooting a challenge.
Anyway, it looks like anyone experiencing this issue should disable smoke/CO alerts on all cameras until the bug is resolved.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have found that you also need to disable all other sounds in the same area.
Any update from Arlo on an update?
-
Arlo Mobile App
542 -
Arlo Pro 2
11 -
Arlo Smart
159 -
Before You Buy
963 -
Features
396 -
Firmware Release Notes
57 -
Google Assistant
1 -
IFTTT (If This Then That)
24 -
Installation
1,113 -
Online and Mobile Apps
865 -
Service and Storage
317 -
SmartThings
37 -
Troubleshooting
6,047