Cameras offline but detects motion

[nydia86]

Hi, my Arlo Pro 2 cameras say they are Offline but detect motion and send notifications. I can’t see live videos (it looks like the camera is loading but image will not come up) and most of the recorded videos after motion is detected, do not show up on the library. Base Station light is blue and status is Armed. Tried resetting everything and setting up all cameras again and it didn't resolve the problem. No firmware updated available.

[jguerdat]

Have you tried both the app and web client? Have you rebooted the phone and reinstalled the app?

[nydia86]

Hi. Yes, I deleted the app, re-installed it again, reset the whole system. I moved the base to another location in case it was interference with another wi-fi and nothing works. They appear offline in my laptop (browser) as well. I was able to Live stream just one of the cameras por less than a minute before it went offline by itself again and now its saying “the device failed to connect, please try again later”. No internet problems or issues with other devices that use the Wi-Fi (laptop, smart tv, ipad, etc).