Cameras are not recording

[tamyras03]

Since the system updated, I'm now on the new version and my arlo cameras are not recording.  I've now purchased a subscription, but they are still not recording.  I also cannot find the customer service phone number, even though I'm now paying the subscription fee.  

[jguerdat · Accepted solution]

Go to Routines and edit your modes to ensure rules are set up properly. In the Dashboard view, select the appropriate mode to activate it.

https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

To talk to official support, use the app to go to Settings, Support and select your camera. Scroll down to Contacts to start the process.