Cameras are not detecting motion

[Lisab75]

Hi. My cameras have stopped recording. It must be to do with my subscription. I thought that i could still have recordings with a free subscription. I can only watch live. Is this right? Thanks for any help

[danslim]

same with mine

[Lisab75]

Hey. I’ve tried calling and a live chat. Can’t get through on either. Have you tried getting in touch?

[danslim]

However, if I pick an old mode I created months ago, all seams to work OK except sending mails to an old email address

[Lisab75]

All a bit bizarre

[danslim]

Hi, This is my first attempt to get in touch with the community

[danslim]

Yes, very bizarre behavior! It is very annoying

[ShayneS]

Hi @Lisab75

  What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

[snaphook31]

My barely detect motion, and they've progressively gotten worse over the last few months.

[Dungeness]

I posted a question here I have a similar problem. I’ve had Arlo pro 2 about six weeks. Out of the blue one of three cameras stopped recording. I removed the device and reloaded it but it doesn’t make any difference. Like you I can see live but not record. Where in the heck is Arlo customer support here?

[ShayneS]

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

[Sugar50]

No, your cameras should record and if you have a USB in your base station it can be saved. With the required new app download my entire Arlo system records intermittently and the batteries are draining at an unprecedented pace

[danslim]

I Called 1800-549-680 and I followed the below steps:

1. Go to Settings -> My Devices and Remove the base station (automatically all cameras were removed)
2. Unplug all cables from base station
3. After one minute, plug back in all cables
4. Press the Reset button for 30 seconds
5. Wait until all lights are green
6. Bring back in all cameras one-by-one (press 2 secs base station sync button than go and press 2 secs camera sync button)
7. Re-create all custom modes one-by-one
8. When edit each rule, only one check box can be selected in How would you like to be notified? either Push Notification OR Send email alert

After all these steps the whole system including 4 cameras were back to normal 🙂

[snaphook31]

I tried this and it didn't do anything.  Fedex just dropped off a package and they were 3 feet away before it sensed anyone.

[ShayneS]

Hi @snaphook31

If you are experiencing issues with motion detection, you can take a look at this article regarding the best positioning for the wireless cameras. 

How do I position my Arlo wire-free camera?