Cameras Disappeared

[SJD3]

I have 6 cameras on two different base stations in two different locations.  All 6 cameras disappeared from the apps on both my iPad and iPhone.  It was working fine last night.  This morning gone.  My base stations are still showing.  I am wondering if this is Arlo messing with its customers who use the free 7-day plan to get them to sign a subscription.  Maybe, its a technical glitch and the cameras will magically reappear as I have read has happened to some customers.  Maybe I should go with a different camera service which I am most definitely considering.  I am using the iPhone 14Pro with all the recent updates installed.  There is really no reason this should have happened after years of it working fine…unless…its Arlo messing with me.

[StephenB · Accepted solution]

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@SJD3 wrote:

I have 6 cameras on two different base stations in two different locations.  All 6 cameras disappeared from the apps on both my iPad and iPhone.  It was working fine last night.  This morning gone. 

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I think this is linked to updating the app to 3.8.

First I'd confirm that you are seeing everything correctly in a PC (browsing to my.arlo.com).

If that works, I'd try rebooting the phone or tablet next.  

[SJD3]

Thank you for that reply.  They magically came back online.  Awesome!